Privacy Policy

Last updated: 12 March 2026

Callinan Group Pty Ltd ("Callinan Group", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, mobile applications, and services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, company name, and job title when you create an account or contact us.
  • Service Data: Data, images, records, and reports you create or upload through our Services.
  • Communications: Information you provide when you contact our support team or respond to surveys.
  • Payment Information: Billing details processed through our third-party payment provider. We do not store credit card numbers on our servers.

1.2 Information Collected Automatically

  • Device Information: Device type, operating system, unique device identifiers, and app version.
  • Usage Data: Features accessed, actions taken, timestamps, and session duration.
  • Location Data: GPS coordinates only when you explicitly enable location services for geolocation features. You may disable this at any time through your device settings.
  • Camera Data: Images captured through our app are processed for data extraction purposes. Images are handled securely and in accordance with this policy.
  • Log Data: IP address, browser type, referring pages, and diagnostic data.

1.3 Information We Do Not Collect

  • We do not collect biometric data for identification purposes.
  • We do not access your device's contacts, calendar, or personal files.
  • We do not sell your personal information to third parties.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services.
  • Process and analyse data you submit through the Services.
  • Generate reports and analytics you request.
  • Respond to your enquiries and provide customer support.
  • Send service notifications and updates (you may opt out at any time).
  • Detect, prevent, and address technical issues and security threats.
  • Comply with legal obligations.

3. Data Processing

Our Services use proprietary technology to process data you submit. Our approach to data processing is designed to protect your privacy:

  • No Data Retention: Operational data you submit for processing is not retained after results are returned. Your data is processed and discarded — not stored on our systems.
  • Privacy by Design: Identifying information is separated from data before processing and reassociated in the results. This ensures sensitive information is protected throughout the processing pipeline.
  • No Training on Your Data: We do not use your proprietary data or images to train or improve our technology without your explicit written consent.
  • No Third-Party Data Sharing: Your data is not shared with external providers for processing. All processing occurs on our own infrastructure.

4. Data Storage and Security

We take appropriate technical and organisational measures to protect your information:

  • Operational Data: Not retained after processing is complete. Results are returned to you and data is discarded from our processing environment.
  • Your Storage: You are responsible for storing and managing all operational data, records, and reports on your own systems or chosen infrastructure.
  • Account Information: Contact details and licence information are stored on our systems for account management and support, protected by industry-standard security measures.
  • Encryption: All data transmitted to and from our services is encrypted in transit using current industry-standard protocols.
  • Access Controls: Our infrastructure employs strict access controls, regular security assessments, and monitoring.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • With Your Consent: When you direct us to share data with your organisation's other users or systems.
  • Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., cloud hosting, payment processing), bound by strict data processing agreements.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to you.
  • Safety: To protect the rights, safety, and property of Callinan Group, our users, or the public.

6. Your Rights

Under the Australian Privacy Act 1988 and applicable law, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Data Portability: Request your data in a structured, machine-readable format.
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Withdraw Consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at [email protected].

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy.

  • Operational Data: Not retained. Data submitted for processing is handled transiently and discarded after results are returned.
  • Account Data: Contact and licence information retained while your account is active, plus 30 days after deletion request.
  • Support Data: Communications and diagnostic information shared during support interactions retained for up to 12 months, then securely deleted.
  • Aggregated Data: We may retain anonymised, non-identifiable aggregate statistics for service improvement purposes. This data cannot be used to identify any individual, organisation, or specific data record.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

9. International Data Transfers

Your information is primarily stored and processed in Australia. If data is transferred to other jurisdictions, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Cookies and Tracking

Our website uses essential cookies required for functionality. We do not use advertising cookies or third-party tracking pixels. Analytics, where used, are privacy-respecting and do not track individual users across websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).